PRIVACY POLICY

Thank you for your trust in us. Protecting our customers' data is our priority in carrying out our business activities. We uphold honesty and openness and are committed to building strong and lasting relationships with our customers based on the principles of trust and benefit. Part of this commitment is securing and respecting your privacy according to your choices. Respecting your privacy is very important to us. To that end, we set "Our Privacy Promise" and our Privacy Policy below.


OUR PRIVACY PROMISE


  • 1) We respect your privacy and your choices.
  • 2) We make sure that privacy and security are embedded in everything we do.
  • 3) We never offer or sell your data.
  • 4) We are committed to keeping your data safe and secure. This includes only working with trusted partners.
  • 5) We are committed to being open and transparent about how we use your data.
  • 6) We do not use your data in ways that we have not told you about.
  • 7) We respect your rights, and always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.
  • 8) We will only store the information you need and are requested by law or for information relating to the purposes that exist when collecting information.

You can visit this website without leaving personal information. When you visit this website, you will not be able to be identified unless you log in using your user name and password.


Our privacy policy follows the laws and regulations. If you have comments and feedback, we are happy to receive them through our email address at customercare@acommerce.co.id.


1. COLLECTION OF YOUR PERSONAL INFORMATION


www.kiehls.co.id does not share or trade consumer personal information obtained online with third parties.


Personal information collected online is only displayed in our company or our nominees or in collaboration with us for the processing of your personal information, and is only used in the context of providing services to you internally.


When you create an account on www.kiehls.co.id, personal information that we may collect including but not limited to:


  • Name
  • Shipping address
  • Email address
  • Phone number
  • Mobile Number
  • Date of birth
  • Gender

The personal information that we get from you will be used to:

  • I. Delivery of products that you have purchased from www.kiehls.co.id
  • II. Update information about shipping products and for customer service
  • III. Provide you with information related to products
  • IV. Run your order process and to provide you with the services and information offered by our website and what you expect

Moreover, we will use the information you provide for the administration of your account with us; to verify and manage financial transactions related to payments that you make online; audit the data downloaded from our website; improve the layout and / or content of the pages of our website and adapt them to the needs of website users; identify visitors to our website; conducting research on the demographic data of our website users; send you information that we think will be useful to you and / or that you request from us, including information about our products and services, provided you have indicated that you have no objection to being contacted about these matters.


We can provide your name and address to third parties so that we can send the product you ordered (including but not limited to shipping services).


If you register as a user of the www.kiehls.co.id website, we will also use your personal information to send you promotional or marketing materials from time to time. You can unsubscribe from our services at any time by using the revoke subscription / unsubscribe function in electronic marketing materials.


Payments that you make through this website will be processed by our agents. You must provide us and our agents or this website with accurate and non-misleading information and you must always update and notify us when changes are made.


We will save your order details for security reasons but you will not be able to get them directly from us. You can access this information by logging into your account through this website. Here you can see details about the orders you have ever made, orders that are still open or that are about to be sent. You can also manage address details, bank information and newsletters. You agree that you consider this personal data access confidentially confidential and you will not allow third parties to have the ability to access this personal data without permission. We will not be responsible for the misuse of the password, unless the abuse is the result of our negligence.


2. YOUR PERSONAL INFORMATION SECURITY


www.kiehls.co.id ensures that the information collected will be stored securely. We store your personal information by:


  • I. Limit access to your personal information
  • II. Manage our technology products to prevent unauthorized computer access
  • III. Securely destroying your personal information when we no longer need it for retention records

3. UPDATE YOUR PERSONAL INFORMATION


You can update your personal information at any time by accessing www.kiehls.co.id.


4. DISCLOSURE OF INFORMATION


We will not share your information with other organizations other than related organizations and / or in collaboration with us and third parties concerned with the delivery of goods that you have purchased from the website www.kiehls.co.id. In exempt situations, www.kiehls.co.id may require you to disclose your personal information, including when there is a court order or applicable law evidence that disclosure of information can prevent life or health threats, or for the benefit of law. www.kiehls.co.id has a commitment to comply with applicable laws and regulations.


5. COLLECTION OF COMPUTER DATA


When you visit www.kiehls.co.id, our company server will collect information that your browser sends when you visit a website automatically. This data might include:


  • Your Computer's IP Address
  • Your browser type
  • The webpage you visited before you came to our website
  • The page on [WEBSITE NAME] that you visited
  • The time you spend on these pages, items and information sought on our website, access times and dates, and other statistics.
  • The information collected will be used for analysis and evaluation to help us improve our website, and the services and products we provide. These data will not be used in connection with other personal information.

6. CHANGES TO PRIVACY POLICY


www.kiehls.co.id has the right to change and modify the privacy policy at any time. The plan to change the privacy policy will be published on our website 7 (seven) days before it takes effect.


7. COMPLAINTS OF INFRINGEMENT OF PRIVACY RIGHTS


IF YOU FIND AN INDICATION THAT YOUR PRIVACY IS BANNED BY OUR PARTY, THEN YOU CAN SEND EMAILS TO customercare@acommerce.co.id