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Shipping & Returns
It's always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below.
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday to Friday, excluding national holidays). Estimated delivery time to the JABODETABEK area is 2-3 business days and outside JABODETABEK 7-14 business days.
Delivery using standard shipping and the rates charged vary according to location.
We process orders Monday through Friday in the order in which they are received. Orders placed after 17:00 WIB will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 021-2955-8510 or email us at Customer Service and we would be happy to assist you.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact a Kiehl's Customer Representative at 021-2955-851 or email us at Customer Service and select the subject "My Order" and topic "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at 021-2955-851 or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
Should you ever receive damage products, you may return to the original point of purchase, and we will change the product.
Customers who purchase products from Kiehl's website may return them by mail. Please call 021-2955-8510 for more details. Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. Kiehl's products purchased in all other locations must be returned to their original point of purchase.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.
If you should need further information regarding the return of any Kiehl's products, please do not hesitate to call us at 021-2955-8510, and it would be our pleasure to assist you however we could.
We regret that we do not ship outside Indonesia at this time for orders placed at kiehls.co.id. Please refer to our Kiehl's International Retail Locator for a directory of stores that offer Kiehl's products, listed by country.